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Guests

Studio Policy

Membership

Booking/Schedule

Getting Started

Frequently Asked Questions

Do you have any age requirements?


Getting Started

Not at all! Many families make Pilates part of their routine, and we welcome clients of all ages. If you're under 18, a parent or guardian must provide written consent. Our current clients range from ages 16 and up —Pilates truly is for everyone!



Which class should I start with?

We recommend starting with our HP FULL BODY. It offers a well-rounded introduction to the reformer and the flow of a typical class. If you have specific injuries or movement limitations, we suggest booking an introductory private session to get personalized guidance. Email us at info@harborpilates.com for more info. 

What are the benefits of Reformer Pilates?

This list could go on forever, but here are a few highlights:
  • Strengthens and tones the entire body, especially the core
  • Improves posture, flexibility, and mobility
  • Alleviates tension in the back, neck, and shoulders
  • Enhances balance and coordination
  • Supports mental well-being
  • Helps correct muscular imbalances
  • Can increase bone density
  • Reduces injury risk through controlled movement


What Should I bring and wear?


Wear comfortable, fitted clothing you can move in easily. Grip socks are required for safety and hygiene. Bring a water bottle and skip heavy lotions, makeup, or jewelry, as they can damage the reformer.

What should I expect at my first class?


Please arrive 10 minutes early. A team member will help you get set up and introduce you to the reformer so you feel confident and ready to move.

Where’s your beginner class?

All of our classes are beginner-friendly! We tailor exercises and spring resistance to your level! 

Are you a classical Pilates studio?


While our teaching is grounded in the classical Pilates method, we are not a strictly classical studio. Our classes blend classical exercises with contemporary variations to create a well-rounded and adaptable experience. We cater to a wide range of bodies and abilities, offering thoughtful modifications and progressions to ensure every client feels supported, challenged, and safe in their movement practice.

How do I check my remaining visits?

Booking/Schedule

If you're using the WellnessLiving Achieve app, tap your profile in the top right corner, then select Purchases. You'll see your remaining sessions and your next billing date.



How can I book a class?

Visit our class schedule, create a WellnessLiving account, and reserve your spot. Easy!

How do I book more classes?


Download the WellnessLiving Achieve app—it's the fastest way to book, cancel, and manage your account on the go.

The app says I need to make a purchase. What now?

Check the following:
 • You don’t have a negative balance
 • You still have visits available
 • Your membership isn’t suspended
 Still stuck? Email us info@harborpilates.com—we’re happy to help!

Do I need to book classes in advance?

We recommend booking at least a week ahead. You can book up to 3 weeks in advance. Please only book classes you’re confident you can attend to be respectful of other clients.

Are recurring classes auto-booked?


No. To keep things fair, clients book their own classes up to 2 weeks in advance. 

Do you offer private classes?


Yes! We offer personalized one-on-one sessions. Please email us at info@harborpilates.com for more info. 

Can I book a private event?


Absolutely! We love hosting groups for birthdays, bachelorettes, corporate events, and more. Email us at info@harborpilates.com for more info. 



How does the waitlist work?


If you're on the waitlist, you'll stay there until someone cancels. As soon as a spot opens up, you'll be moved into the class based on your position in line and receive a text and email notification. This can happen up to 30 minutes before class—so be sure to check your messages! If you’re not moved into the class, the session stays in your account.

Can I waitlist for more than one class in a day?


We strongly discourage it. You may get into multiple classes and risk being charged late cancellation fees. Choose the class that best fits your schedule.

If I don’t get into a class, does that session get added back into my account?

Yes.


What if the class I want is full?

Join the waitlist! We cap our waitlist at 3 people and usually clear it each week. You'll receive a text or email if you're added to class.


Membership

What are your membership options?

We offer flexible, month-to-month memberships so you can fit Pilates into your lifestyle—no matter how busy you are. Choose from 4, 8, 12, 16. All memberships auto-renew, but you can cancel at any time. No long-term contracts, no hassle.

Do you offer class packs?

Prefer flexibility over membership? We’ve got you covered. Drop-in sessions and class packs are available for purchase online. First-time clients receive discounted pricing in-studio—just make your first purchase after your intro session to qualify.

Do you offer student or teacher pricing?

Yes! We offer a limited number of discounted memberships for students and teachers each semester. These must be purchased in-studio. We recommend booking an intro session first to see if it’s the right fit.

What if I’m visiting from out of town?

If you're visiting from out of town, click here to purchase a drop-in session while you're in town. We look forward to meeting you and helping you maintain your practice during your visit!

How do I make changes to my membership?


Check out the Memberships page of our website or click here. If you're still having trouble, please email us at info@harborpilates.com.

Studio Policy

What is your cancellation policy?

At Harbor Pilates, we follow our P.O.U.R. values—Provide, Offer, Uplift, Rebuild—in everything we do. Our cancellation policy is designed to Provide fairness, Offer flexibility, Uplift accountability, and Rebuild consistency when life gets busy.
Please cancel at least 10 hours before class to keep your session.

Late cancels (under 10 hours): Your session will be forfeited.

No-shows or cancels within 2 hours: Your session will be forfeited and a $15 fee will be charged. (This applies to all memberships and packages, including Unlimited and Instructor memberships.)

Promotional classes: If canceled, we may charge the difference between your promo rate and the standard $30 class rate.

This way, your spot can Provide opportunity for another member and our community can flow smoothly together.

Do you have a tardiness policy?


We don’t have a formal tardiness policy. If you’re running late, just come in, find a reformer, and join when you’re ready.
This approach helps us Offer grace while still respecting everyone’s time.

What are the membership terms?


Our memberships are designed to Uplift your practice with consistency and value. Here’s what to know:
  • Memberships are non-refundable and non-transferable

  • Classes do not roll over month to month

  • All sessions must be used within the 28-day billing cycle

  • Memberships auto-renew every 28 days

  • To cancel, email info@harborpilates.com at least 7 days before your next billing date and include your cancellation date


Can I pause my membership?


Yes! We want to Rebuild momentum with you when you return. Members may pause their membership up to two times per rolling year, for a maximum of 30 days per pause. To initiate, members must prepay one month of membership, which will be applied when they return. Email: info@harborpilates.com

Guests

I’d like to invite a guest. How do I book them into a class?

Your guest can head straight to our homepage and choose the option that best fits:
  • If they're local to the Benton Harbor/Southwest Michigan area, they can select the $10 intro class or the 3 classes for $39 offer here.
  • If they’re visiting from out of town, they can purchase a single drop-in session here.

If you or your guest have any trouble, feel free to email us at info@harborpilates.com—we’re happy to help!


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