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Do you have any age requirements?
Getting Started
Not at all! We ask the younger clients to be at least 5’0” tall, ( we’ve had parents sign their children up for class and make pilates part of their family routine. We have had client as young as 15 participate in group classes. Our clients span from 16 –72 so there really is no limit on who can participate on the reformer!
If you are under 18 years of age (parental/guardian signatures are required for consent to take class) to attend class.
If you are under 18 years of age (parental/guardian signatures are required for consent to take class) to attend class.
Which Class should I start with?
We recommend our Hp Classic class. It will provide a good understanding of what a typical reformer workout feels like. However, if you have physical restrictions or limitations, we recommend starting with an introductory private session.
What are the benefits of Reformer Pilates?
This list could really go on forever, but here are some of the biggest benefits:
- Strengthens and tones the entire body, including the core
- Improves posture, flexibility and mobility
- Alleviates tension in the back, neck and shoulders
- Increase and improves balance
- Encourages better mental health
- Helps correct imbalances in the body
- Can increase bone density
- Can help prevent injuries
What Should I bring and wear?
Wear comfortable clothing you can move around in easily. Additionally, we require "sticky" socks for hygienic and safety reasons. You'll also want to bring a bottle of water. In essence, we like a less is more approach to getting ready for class—come as you are! We do, however, request that you minimize makeup, lotion and extra jewelry as they can damage the reformer carriage.
What should I expect at my first class?
Plan on arriving 10 minutes early for your first class. Even fives minutes is enough time if you're cutting it close...we totally get it! Our team members will show you everything you need to know so you can enjoy your first reformer workout.
Where’s your beginner class?
We TOTALLY understand that starting something new can make a person anxious, but...don’t be. All of our classes are beginner friendly! Our ability to change springs and adjust exercises makes it easy for us to help you work at the right level—and our team is happy to help you do just that.
Do you offer classical Pilates Classes?
Actually, no we are not a classical Pilates studio. Although all of our exercises are rooted in the classical pilates method, our classes incorporate many exercises that are in addition to the classical repertoire.
How do I view my remaining visits available?
Booking/Schedule
If you are using the wellnessliving achieve app, click on your profile in the right hand corner, then select purchases space space you should be able to view both your remaining sessions and your billing date.
How can I book/schedule a class?
Choose any class from our schedule, then create an account through wellness living and reserve your spot!
The class I want is waitlisted:( Will I be able to get into the class?
If you see a class you want JOIN the waitlist- It is very likely that you will get into a waitlisted class! We limit our waitlist at 3 and usually can clear the waitlists for the week. We strictly follow the 10 hour cancellation window policy for this very reason. You will receive a text/email if you have been moved from the waitlist and automatically placed into the class.
How do I book more Classes?
If you haven’t already downloaded it, we highly recommend installing Wellness living “achieve” app to your phone. This is the easiest and fastest way to book classes, cancel classes and manager account – especially if you are frequently on the go.
I’m trying to book classes, and the app is asking me to make a purchase – what do I do now?
Make sure you don’t have any negative balance to your account,
Make sure you have a remaining visits for the month,
make sure your membership is not suspended.
If you’re still having trouble with this, feel free to reach out and let us know – will be happy to troubleshoot with you!
Make sure you have a remaining visits for the month,
make sure your membership is not suspended.
If you’re still having trouble with this, feel free to reach out and let us know – will be happy to troubleshoot with you!
Do I need to reserve classes in advance?
We highly recommend booking your classes at least a week in advance-
and you can book up to three weeks in advance if you really have your life together :-) please be considerate of other clients while booking into classes only book into classes you are able to attend.
and you can book up to three weeks in advance if you really have your life together :-) please be considerate of other clients while booking into classes only book into classes you are able to attend.
Do we automatically book you into repeating classes?
Unfortunately, no. In an effort to allow all people the opportunity to register classes in a fair & simple manner we ask that you register no more than 2 weeks in advance. We have found, people cancel more when they schedule out further than the 2 week window.
Do we offer private classes?
Yes! We are more than happy to help you schedule a private class, just send us an email or text.
Do we offer private events?
Yes! We are happy to host groups for corporate, birthday, anniversary, bachelorettes, celebrations, etc. contact for more info.
How does the waitlist work?
We highly encourage you to waitlist for classes as we tend to clear the majority of our waitlist every week. You will get a text message if you are moved into the class – and while you have no obligation to attend if a spot opens up within 10 hours of class, (you simply cancel your session in the app) if you are moved into the class prior to that point, our standard cancellation policy does apply.
Can I waitlist for multiple classes on the same day?
We highly discourage this, as this oftentimes results in you getting into multiple classes, then being penalized for multiple late cancellations in the form of additional fees (which no one likes). Please choose the class that best works for you and your schedule; if you don’t clear the waitlist for that class, and another class opens up, we will do our best to notify+ let you know.
If I don’t get into a class, does that session get added back into my account?
Yes.
Membership
What are your membership options?
We’re glad you asked we offer multiple membership options to law allow you to corporate Pilates into your life no matter how busy you may be! Select from four, eight, 12, or unlimited classes per month. The best part? Oh, memberships are month to month, meaning you’re never locked into a long-term contract.
Do you offer class packs?
Membership, not your thing? Yes, you may also purchase drop in sessions or class packs. These may be purchased on our website, but are available at a discounted rate in the studio for first time clients. (This must be purchased after your first session to qualify for the discount.)
Do you offer student pricing?
Yes! We have a limited number of student memberships available each semester. This must be purchased in studio. We recommend booking into booking an intro session to get started, then deciding on a good fit after your first class.
Do you offer pricing for people who are from out of town and we’re just visiting?
If you are visiting for a short period of time, you can either choose to purchase a single month of membership or a class package, depending on which would work better for you and your situation.
If you are visiting a current client, please inquire or have them inquire about guest passes. We offer these discounted sessions as a perk to our members and current package holders.
If you are visiting a current client, please inquire or have them inquire about guest passes. We offer these discounted sessions as a perk to our members and current package holders.
How do I make changes to my membership?
Send us a text or email and we’d be happy to help you with this.
What is your cancellation policy?
If you’re unable to make it to class, we asked that you cancel a minimum of 10 hours in advance. Classes canceled within 10 hours of their start time will be forfeited and then an additional $8 penalty will be assessed.
This policy serves as a dual purpose; it insures waitlisted clients have a better chance to be moved into a class (which is especially important being that we only have a limited number of reformers), and has the added benefit of helping you hold yourself accountable on days when your motivation is running low
(we’ve been there, trust us).
Studio Policy
Do you have a tardiness policy?
As a courtesy to other members, your spot may be given to a dropping client. If you are more than five minutes late to class. To guarantee your spot, please text the studio number or (leave a voicemail) at 269-390-9353 to let us know you’ll be late to class. You are welcome to join late we just as that you notify us.
That being said, we do ask that you arrive on time to class whenever possible, as it can be disrupted to others when you arrive late. Being on time also, ensure if you don’t miss instructions on how to set up your reformer, which can vary from class to class.
That being said, we do ask that you arrive on time to class whenever possible, as it can be disrupted to others when you arrive late. Being on time also, ensure if you don’t miss instructions on how to set up your reformer, which can vary from class to class.
Guests
I’d like to invite a guest. How do I book them into a class?
Send us a text or email with their name, contact information, and preferred class day and time, and will help set them up!
If they are local to BentonHarbor/southwest Michigan, they can take a van advantage of our intro offer, and get the first session for just $10.
If your guest is from out of town, you can purchase a guest pass for them. Just send us an email or text, and will be happy to help you with this!
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